Category
Contact, deal, and conversation tracking with activity history and reporting.
8 products, 3 Projects: 3 open source, 0 source-available, 0 unresolved-license
Customer messaging combining chat, help centre, and bots
Intercom put support, onboarding, and product messaging into one thread per customer. The messenger in the corner of a product is close to a genre convention now, and Intercom largely defined it.
Enterprise CRM and the platform built around it
Salesforce is less a product than a platform with a CRM at the centre. Objects, fields, validation, and automation are all configurable, and an entire consulting industry exists to configure them.
Ticketing and help desk for support organisations
Zendesk is built for support as a function with headcount, shifts, and service level agreements, rather than for a founder answering email. Routing, macros, and SLA policies are the substance of it.
CRM with marketing and support attached
HubSpot's free CRM is a genuine product rather than a trial, and that is the strategy: get the contact database in place, then sell the marketing, sales, and service hubs around it.
Colourful work operating system for cross-functional teams
monday.com presents work as configurable boards with strongly typed columns, then layers dashboards and automations on top. It is aimed at operations, marketing, and sales teams that want structure without a database.
Customer conversations from every channel in one inbox
Chatwoot collects website chat, email, WhatsApp, Instagram, and SMS into a single agent inbox with shared assignment, canned replies, and a help centre.
A control layer for customer-facing AI agents
Parlant addresses the problem that stops most support agents from shipping: a model that is helpful ninety-five percent of the time is not safe to put in front of customers. It manages behaviour through explicit, context-matched guidelines rather than one long prompt.
A modern CRM that does not fight the way you work
Twenty rebuilds CRM around the interaction patterns people already know from modern productivity tools: keyboard navigation, inline editing, flexible record views, and a data model you can extend without a consultant.
8 results