Chatwoot

Open source · OSI-approvedStatus: unknown

Customer conversations from every channel in one inbox

Chatwoot collects website chat, email, WhatsApp, Instagram, and SMS into a single agent inbox with shared assignment, canned replies, and a help centre.

Self-hosting means customer conversation history, which is often the most sensitive data a support team touches, stays inside your own systems.

Decisive facts

Website chat, email, and social channels in one inbox
Team assignment, labels, and canned responses
Help centre with public articles
Automation rules and campaign messages
Self-hostable with full conversation history retained

CRM & Support Team Chat & Meetings self-hosted ruby rails vue customer-support

Alternatives to Chatwoot

Intercom

Customer messaging combining chat, help centre, and bots

Zendesk

Ticketing and help desk for support organisations

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