Erxes is an open-source Experience Operating System (XOS) from erxes Inc that combines marketing, sales, operations, and support tooling in one platform. It aims at teams that want to replace separate products such as HubSpot, Zendesk, Linear, and Wix with a single self-hosted or hosted workspace, and its vendor reports more than 25,000 companies using it, a figure without an observed independent source.[1][2]
Quick verdict
Erxes fits small to mid-sized teams that want marketing, sales, and support in one self-hosted workspace instead of paying for HubSpot plus Zendesk plus Linear. Its plugin-based Experience Operating System covers a shared team inbox, tiered sales pipelines, marketing automation, and task tracking, with a free hosted tier for up to 1,000 contacts. The material constraint is operational maturity: self-hosting needs in-house effort and the independent user-report record is thin at 7 short launch reviews. If you have DevOps capacity and want data ownership, choose the Community Edition; if you need a managed service with minimal setup, choose the hosted Growth plan.[1][2][3][4]
Key features
Shared team inbox across channels The Frontline inbox brings calls, chats, and emails into one shared workspace so support teams triage every channel together, and paid tiers add per-seat calling minutes.[1][2]
Support knowledge base A knowledgebase plugin lets teams publish help articles for customers and internal staff from the same platform that handles tickets and conversations.[1]
Website Messenger for visitor engagement The Messenger plugin adds live chat to a company website with appearance and behaviour customization, connecting visitor conversations to the shared inbox.[1]
Tiered sales pipeline management Sales pipeline management ships in Basic form on the free tier and advances to Standard on Growth and Advanced on Scale, alongside lead scoring and forecasting rows on paid plans.[1]
Segmented marketing automation Contacts and segments plugins feed automated email and Messenger campaigns, with the Growth tier adding scheduled delivery and recurring automation options.[1][2]
Operations task and time tracking Operations teams coordinate projects, track tasks, and manage time tracking inside the same system that holds customer conversations and deals.[1]
Plugin architecture with 20 plus modules The platform assembles products from a plugin set of more than twenty modules, including automations, calendar, cards, contacts, documents, inbox, integrations, loyalty, notifications, products, segments, and tags, so teams enable only what they need.[1]
Self-hosted Community Edition The Community Edition is open source and self-hosted, with a documented self-hosting path, while hosted cloud plans remove the operational burden for teams that prefer it.[1][2]
Who will love it
Bundle replacers with DevOps capacity Teams currently paying for HubSpot plus Zendesk plus Linear that have someone able to run a self-hosted service gain the most, since one system covers all three workflows.[1][2]
Data-ownership driven organizations Organizations that must keep customer data on their own infrastructure fit the AGPL-3.0 Community Edition, which no proprietary bundle can match on ownership.[1]
Small teams validating fit for free Small teams can trial real work on the free tier, which includes 1,000 contacts, 2 seats, and core inbox, knowledge base, and pipeline features before any payment.[1]
Who should avoid it
Teams without operational capacity Teams with nobody to operate a self-hosted service should avoid the Community Edition path, since the vendor itself sells assisted onboarding as a 499 dollar service.[1][2]
Buyers needing proven support history Buyers who need a deep record of independent user reviews should wait, because the observed public record is only 7 short launch reviews and no inspected Reddit or G2 deployment reports.[1]
Budget-capped teams eyeing Scale features Teams that need Advanced pipelines, custom AI models, or dedicated success management face Scale pricing from 12,500 dollars per year plus separately licensed enterprise plugins, which breaks small budgets.[1][2]
What the reports suggest
Product Hunt launch page for erxes observed October 2026: 7 short user reviews and maker comments, plus the maker's Retroky skeptics paragraph.
1 cited community source. Very thin public record: one launch announcement with 7 short reviews and no inspected Reddit or G2 firsthand deployment reports. No prevalence or satisfaction conclusions can be drawn; the section below summarizes only the inspected sample.
The inspected sample is small but directionally positive: all 7 visible launch reviews praise the open-source approach, with several commenters calling out the appeal of an open HubSpot-style alternative. The sample contains no detailed migration or long-term operations reports, so it supports interest rather than proven outcomes.[1]
Licensing and compatibility
Source-available licensing split The main erxes repository is licensed AGPL-3.0 while the erxes-api developer repository is MIT, so interface code and integration code carry different obligations that teams should confirm with counsel.[1]
Integrations scale with plan The pricing comparison lists 3 WhatsApp integrations on the free tier and more than 100 integrations on Growth and Scale, plus custom integration work as a separate 499 dollar service.[1]
Questions worth asking
What is the best Erxes alternative for non-technical users?
If your team is non-technical, the hosted Growth plan is the safer entry point because the vendor runs the infrastructure and the free tier covers up to 1,000 contacts with 2 seats. If you need a fully managed incumbent with a large support ecosystem instead, HubSpot is the evidenced alternative erxes positions itself against.[1][2]
Is Erxes really no-code?
How much does Erxes cost per month?
The hosted plans start with a free tier for up to 1,000 contacts and 2 seats including 1,000 monthly emails. Growth costs 19 dollars per seat per month on monthly billing or 15 dollars per seat per month on annual billing, with a 300 dollar credit noted in the plan footnote. Scale starts at 12,500 dollars per year. Prices checked October 2026 on the official pricing page.[1]
Can you self-host Erxes?
Yes. The Community Edition is open source and self-hosted, with the main repository under AGPL-3.0 and the developer API under MIT, and the documentation links a dedicated self-hosting path. Assisted onboarding is a separate 499 dollar service, and some enterprise plugins carry a separate license, so confirm plugin coverage before migrating.[1][2][3]
Sources and editorial review
Source research. Reviewed on October 9, 2026. Written by Sanjib Sah. AI assisted; reviewed by a human editor.
We have not run or tested this product.
Product Hunt launch page for erxes observed October 2026: 7 short user reviews and maker comments, plus the maker's Retroky skeptics paragraph. Very thin public record: one launch announcement with 7 short reviews and no inspected Reddit or G2 firsthand deployment reports. No prevalence or satisfaction conclusions can be drawn; the section below summarizes only the inspected sample.
- erxes/erxes GitHub repository
official · Observed October 9, 2026
Official monorepo for the Experience Operating System: tagline unifying marketing, sales, operations, and support; AGPL-3.0 license; about 3,500 stars and 800 forks observed; positions against HubSpot, Zendesk, Linear, and Wix; enterprise plugins under separate license.
- erxes official product introduction
official · Observed October 9, 2026
Official product introduction: XOS definition, Marketing/Sales/Support/Operations module descriptions, plugin catalogue of 20 plus modules, 25,000-plus company claim (vendor-reported, unverified), and self-hosting documentation path.
- erxes official pricing
official · Observed October 9, 2026
Official hosted pricing checked October 2026: free tier (1,000 contacts, 2 seats), Growth 19 dollars monthly or 15 dollars annual per seat, Scale from 12,500 dollars per year, 300 dollar credit footnote, 499 dollar onboarding and integration services.
- erxes Product Hunt launch page
community · Observed October 9, 2026
Launch announcement page: team-inbox positioning, one-team-experience framing, 7 short user reviews praising the open-source approach, maker Retroky skeptics paragraph, 17,500 follower claim (maker-claimed, unverified). Used only as an aggregate interest signal, not a testimonial source.