Tag
12 catalogue entries use this topic; each Project's license policy is labeled separately.
Customer conversations from every channel in one inbox
Chatwoot collects website chat, email, WhatsApp, Instagram, and SMS into a single agent inbox with shared assignment, canned replies, and a help centre.
Open-source RAG assistant that turns docs into chatbots
MaxKB by FIT2CLOUD is an open-source, out-of-the-box RAG assistant that turns documents into a question-answering chatbot with AI workflows and agents. Teams ingest documents and online docs into knowledge bases, connect local or hosted language models, and publish assistants to websites or APIs from a Docker self-hosted deployment.
A control layer for customer-facing AI agents
Parlant addresses the problem that stops most support agents from shipping: a model that is helpful ninety-five percent of the time is not safe to put in front of customers. It manages behaviour through explicit, context-matched guidelines rather than one long prompt.
Open-source platform for building AI chatbots and support agents
Botpress is an open-source platform for building AI chatbots and support agents with a visual builder, code SDK, and managed cloud.
Open-source helpdesk and customer support platform
Zammad is an open-source helpdesk and customer support platform that unifies email, chat, phone, and social channels, with self-hosted or managed cloud operation under an AGPL-3.0 license.
Free self-hosted helpdesk and shared inbox for support teams
FreeScout is a free self-hosted helpdesk and shared inbox for teams replacing Zendesk or Help Scout, routing customer email into shared team mailboxes.
Source-available live chat, support inbox, and marketing messaging
Chaskiq is a self-hostable customer messaging platform combining live chat, a shared team inbox, a help center, and marketing campaigns.
Self-hosted open-source CRM for sales, marketing, and support
EspoCRM is a self-hosted, open-source CRM that tracks leads, contacts, deals, support cases, and marketing campaigns in one web app.
Open-source helpdesk with ticketing, SLAs, and unlimited agents
Frappe Helpdesk is an open-source ticketing system that pulls email, form, and portal requests into one shared queue with SLA tracking and assignment rules.
Open-source AI chatbot builder for multi-channel assistants
Hexabot is an open-source builder for AI chatbots and support agents with a visual flow editor and document-grounded answers.
Customer messaging combining chat, help centre, and bots
Intercom put support, onboarding, and product messaging into one thread per customer. The messenger in the corner of a product is close to a genre convention now, and Intercom largely defined it.
Ticketing and help desk for support organisations
Zendesk is built for support as a function with headcount, shifts, and service level agreements, rather than for a founder answering email. Routing, macros, and SLA policies are the substance of it.