Tag
4 catalogue entries use this topic; each Project's license policy is labeled separately.
Customer conversations from every channel in one inbox
Chatwoot collects website chat, email, WhatsApp, Instagram, and SMS into a single agent inbox with shared assignment, canned replies, and a help centre.
A control layer for customer-facing AI agents
Parlant addresses the problem that stops most support agents from shipping: a model that is helpful ninety-five percent of the time is not safe to put in front of customers. It manages behaviour through explicit, context-matched guidelines rather than one long prompt.
Customer messaging combining chat, help centre, and bots
Intercom put support, onboarding, and product messaging into one thread per customer. The messenger in the corner of a product is close to a genre convention now, and Intercom largely defined it.
Ticketing and help desk for support organisations
Zendesk is built for support as a function with headcount, shifts, and service level agreements, rather than for a founder answering email. Routing, macros, and SLA policies are the substance of it.