Tag
4 catalogue entries use this topic; each Project's license policy is labeled separately.
Open-source helpdesk and customer support platform
Zammad is an open-source helpdesk and customer support platform that unifies email, chat, phone, and social channels, with self-hosted or managed cloud operation under an AGPL-3.0 license.
Free self-hosted helpdesk and shared inbox for support teams
FreeScout is a free self-hosted helpdesk and shared inbox for teams replacing Zendesk or Help Scout, routing customer email into shared team mailboxes.
Open-source helpdesk with ticketing, SLAs, and unlimited agents
Frappe Helpdesk is an open-source ticketing system that pulls email, form, and portal requests into one shared queue with SLA tracking and assignment rules.
Ticketing and help desk for support organisations
Zendesk is built for support as a function with headcount, shifts, and service level agreements, rather than for a founder answering email. Routing, macros, and SLA policies are the substance of it.